What Phontus provides, what it does not, and what we each agree to.
Last updated August 2026Draft for legal review. Written to be readable and to state the product honestly; the commercial and liability sections are placeholders and must be drafted by counsel before publication.
These terms are between Phontus and the organization that agrees to them. Individual members of staff use Phontus under their organization's account, and visitors or callers who are interpreted are not asked to agree to anything.
To confirm: legal entity, contracting model, and whether an order form or MSA sits above these terms.
AI-assisted interpreting between Spanish and English, started on a Clinical Kit, an Interpreting Kit, or the Phontus Phone Line; escalation to a human interpreter on request; and an admin console for sites, staff accounts, retention rules and session history.
AI interpreting is an aid to a conversation between two people. It is fast and it is useful for the everyday exchanges this product is built for: checking in, giving directions, confirming an appointment, taking a service request.
It is not a substitute for a human interpreter where one is required by law, by policy, or by the seriousness of the conversation — consent, diagnosis, legal instruction, anything a person will act on in a way that is hard to undo. In those situations, escalate to a human interpreter.
Phontus is not an emergency service and must not be relied on to summon help. In an emergency, use your local emergency number and your organization's emergency procedures.
Keeping site and staff account details accurate, using Phontus lawfully and for the conversations it is intended for, telling participants that a conversation is being interpreted where your policies or local law require it, and looking after the equipment while it is with you.
Kits are configured for the sites they are sent to and remain subject to the terms under which they were supplied.
To confirm: whether kits are sold, leased or loaned, who insures them, and what happens on damage, loss or termination.
Fees, billing period, and the length of the agreement are set out in your order.
To confirm: pricing model, payment terms, renewal and notice periods.
We aim to keep Phontus available and to be straight with you when it is not.
To confirm: whether you are committing to an uptime figure or support response times.
Either side may end the agreement in line with the notice in your order. On termination, we help you export or delete session history and arrange the return of equipment.
These sections must be drafted by counsel.
To confirm: limitation of liability, indemnities, warranty disclaimers, governing law and venue. Do not publish this page without them.
