Interpreting Kit
Compact enough for a shared counter and visible from both sides. The directional microphone focuses on the two people speaking and helps reduce surrounding noise.
Explore the Interpreting Kit →Industries · Business and field operations
Work that cannot wait for a callback.
A customer at the counter, a driver at the dock, an installer at a door. These conversations happen once, in person, and there is no second attempt on the schedule.
Interpreting KitPhone Line
← All industries
Everyday workflows
The moments where language matters
Counter questions, returns and warranty
Pickup, delivery and dispatch calls
Installations and site visits
Safety briefings before a shift
Crew and shift coordination
Supplier and vendor calls
What we recommend
The kit where people meet, the line where they call
At the counter or in the trailer
Phone Line
Delivery windows, service calls and schedule changes arrive by phone. Interpreting on your existing number means the caller does not have to find someone who speaks English first.
Explore the Phone Line →One exchange
Confirming a delivery window at the counter
The exchange that decides whether someone waits at home all day.
Illustrative conversation
Spanish (US)English (US)Active
CustomerSpanish (US)
Vine a preguntar cuándo llega mi pedido.
I came to ask when my order arrives.
CounterEnglish (US)
It is scheduled for Thursday, between eight and noon.
Está programado para el jueves, entre las ocho y el mediodía.
CustomerSpanish (US)
Trabajo hasta las diez. ¿Puede ser por la tarde?
I work until ten. Could it be in the afternoon?
CounterEnglish (US)
I can move it to Thursday afternoon. You will get a call first.
Puedo cambiarlo al jueves por la tarde. Le llamarán antes.
What changes
What changes on both sides
For the team member
One fewer reason to escalate, transfer, or ask someone to come back with a family member. The kit is already on and the session starts where the person is standing.
For the customer
They get a straight answer at the counter instead of a note to call back later, and they hear it in the language they came in speaking.
Questions
Asked in counters and worksites
That is what the external directional microphone is for. It focuses on the two people speaking and helps reduce surrounding sound, which is why the kits no longer use headsets.
Yes. Sites, devices and staff accounts are managed together in the admin console, and usage by site tells you where to add the next kit.
The Interpreting Kit is a tabletop format, so it needs a surface and power. Where neither exists, the Phone Line covers the conversation instead.
Put a kit on your busiest counter.
Tell us where the queue backs up and we will show a session in that exact setting.
Let’s start a conversation