Interpreting Kit
It sits on the desk in view of both the guest and the agent, so nobody reaches for a phone and holds it up to a stranger. The exchange stays a conversation between two people.
Explore the Interpreting Kit →Industries · Hotels and hospitality
Service that does not need a translator app.
A guest at check-in, a request at eleven at night, a housekeeping question between shifts. Hospitality is judged on exchanges that take under a minute.
Interpreting KitPhone Line
← All industries
Everyday workflows
The moments where language matters
Check-in and check-out
Directions and recommendations
Service and housekeeping requests
Billing questions
Coordination between departments
Calls to the front desk
What we recommend
At the desk and on the line
At the front desk
Phone Line
Requests come from rooms and from outside the building at every hour. Interpreting on the line means the overnight agent handles them without waking anyone up.
Explore the Phone Line →One exchange
A late check-out request at the desk
A small ask, answered immediately, that decides how the stay is remembered.
Illustrative conversation
Spanish (US)English (US)Active
GuestSpanish (US)
¿Puedo salir más tarde mañana? Mi vuelo es a las seis.
Can I check out later tomorrow? My flight is at six.
Front deskEnglish (US)
I can hold the room until two at no charge.
Puedo mantener la habitación hasta las dos sin cargo.
GuestSpanish (US)
Perfecto. ¿Puedo dejar las maletas después?
Perfect. Can I leave my bags after that?
Front deskEnglish (US)
Yes, we will store them here until you leave.
Sí, las guardamos aquí hasta que se vaya.
What changes
What changes on both sides
For the agent
No apologetic gesturing, no fetching a colleague from another department, no phone passed across the desk. The answer happens at the desk, in the moment.
For the guest
They are spoken to rather than worked around. Their request is understood the first time, in their own language, by the person in front of them.
Questions
Asked in hotels
No. They speak to the agent. The screen shows what is happening so both people can follow it, but only the agent operates it.
Yes. Each desk is a site in the admin console, with its own device and usage view.
The external directional microphone focuses on the guest and the agent and helps reduce surrounding noise. That is why the kits no longer use headsets.
See a check-in run in Spanish.
Twenty minutes on a call, using the conversations your front desk actually has.
Let’s start a conversation